Shipping Policy

Shipping Policy

Below you will find the average delivery times for all our packages:

Once an order is placed, we require 1 to 3 business days to process it. During weekdays, this typically takes one business day, but if you order on a Friday evening or during the weekend, it may take slightly longer.

After your order has been processed, it will be shipped, and delivery usually takes 8 to 12 business days on average.

We strive to make the ordering and delivery process as smooth as possible for our customers. However, if you have any questions or concerns, please don’t hesitate to contact our customer service team. Below we explain how your order is processed and delivered:

Placing Your Order

The ordering process at Stefan HQ Limited is as simple as possible. First, go to the product page and add the desired product to your shopping cart by clicking the black “Add to Cart” button.

It’s important to select the correct product variants. Once everything is correct, click on the “Checkout” button. On the information page, you must enter your accurate shipping details. Please make sure all information is correct. Once completed, click on “Continue to Shipping”.

On the “Shipping” page, you will be able to review your shipping information. You’ll also be informed that shipping is completely free. As a token of appreciation for our customers, we always cover the shipping and delivery costs.

You can now continue by clicking on “Continue to Payment”.

Payment Methods

At hellostella.com, you can choose from several secure, SSL-encrypted payment options, ensuring a safe checkout experience at all times:

  • Klarna (Pay Later)

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

  • EPS

  • Sofort

After selecting your preferred payment method, click on “Complete Order”, and you will be redirected to your chosen payment provider. Simply follow the instructions to finalize your purchase. If you experience any issues with your order, you can always reach out to us for assistance.

Shipping Costs

We cover 100% of the shipping costs for every order. All our products are delivered completely free of charge to your doorstep. There is no minimum order value required.

Shipping Your Order

Have you found the perfect outfit or accessory on our website? We understand you want to enjoy it as soon as possible! That’s why we do everything we can to process and ship your order quickly.

To ensure we can offer fair prices on all our products, we’ve chosen to batch ship our packages once we’ve reached a minimum quantity. We hope for your understanding and your willingness to support us in building a more sustainable and responsible world.

Please note: Like many other online stores, we are currently experiencing high order volumes, and delivery delays may occur due to the COVID-19 pandemic. Please keep this in mind when placing your order. Rest assured, we will do our very best to dispatch your order as soon as possible.

If you would like to ensure your order ships out today, please email us directly. Our service team is happy to advise you with the best possible solution.